That threaten to come a constant source of frustration for customers. Early cancellation rate or early cancel rate ecr as a customer experience metric early churn rate works well for subscription-bas business models saas players and other businesses that lock customers into a business relationship for a defin period of […]
The nps the more satfi customers with a brand. Brands can use their nps as a core kpi or to see how customer perception changes over time. Customer satfaction score csat unlike nps customer satfaction scores measure customers’ immiate satfaction with a brand product service or experience. A csat survey […]
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